If you haven’t received your order or shipping confirmation email, here are a few steps to help:
Check Your Spam or
- Junk Folder
Sometimes, confirmation emails can be filtered into your spam folder by mistake. - Track Your Order Status
You can view the latest status of your order here. - Verify Your Email Address
If the confirmation email is still missing, please reach out to our customer service team to verify that the email address linked to your account is correct.
Please note, we often find that undelivered emails are due to incorrect or misspelled email addresses.
Once your order is placed through our checkout page, it is processed. We’re unable to make any changes or cancellations after the order is confirmed, so please review your details carefully before completing checkout.
There are two easy ways to stay up to date on the status of your order:
- Visit our Order Tracking page to view your order status. (for member and guest)
- Log into My Account and review your order history. (for Member)
Note: It may take up to 48 hours after an order has shipped for tracking information to appear. If ” Track Item ” is not shown next to each of your items ordered, your order is still being prepared. You will receive a Shipment Confirmation Email once your items ship and can then sign up to receive text alerts for tracking updates.
When you submit an order through our checkout page, it begins to process, and your address can’t be changed. Before submitting the order, please ensure all information is correct. We apologize for any inconvenience.
If your order arrives with the wrong item, please contact us at conceige@beyoura.com
From time to time, we may make available promotional offers on our website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.
There are a number of ways you can pay for your order online, it’s really down to you. You can pay via the usual credit / debit / e-Gift card format.
You’ll be able to subscribe to BEYOURA marketing emails when you create an account with us or complete the form at the bottom of this page. To stop receiving emails from us, simply click the unsubscribe link at the bottom of any of our marketing emails.
You can change your name and address within your account – just sign in and click on the account icon in the top right corner.
