FREE Shipping & Delivery Terms and Condition:
NOTE: Applicable for orders shipped within West and East Malaysia only. International orders are not eligible.
Sitewide, free shipping is applicable for orders of RM350 and above.
No minimum spend is required for NEW SIGN UP users only.
DELIVERY NOTE: Orders placed after 12 p.m. MYT (Monday – Friday) may be processed on the next business day.
Delivery is not available on Saturday and Sunday.
Shipping and handling charges include applicable taxes (sales & service), duties, and brokerage fees where applicable. These charges will be automatically added to your total during checkout.
NOTE: Free shipping will be automatically applied at checkout once the order amount meets the minimum requirement.
Order Tracking:
There are two easy ways to stay up to date on the status of your order:
Visit our Order Tracking page to view your order status. You will need your order number and email address.
Log into My Account and review your order history.
est delivery to 3-7 working days
Why am I not seeing any tracking scans for my order?
Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations.
When will my order be processed?
Orders placed after 12.00PM MYT Monday – Friday may not be processed until the following business day. Weekend orders will be processed the next business day (Monday). Weekend delivery is not available.
What Delivery Options do you offer?
A flat rate shipping fee applies to orders below the minimum purchase threshold.
NOTE: Orders placed after 12 p.m. MYT Monday – Friday may not be processed until the following business day.
Shipping & handling charges – which include taxes (sales and service), duties and brokerage fees where applicable – will automatically be added to your total during Checkout.
What if my package is late or lost?
If your order hasn’t arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please contact us at concierge@beyoura.com
NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
